Customer Experience Specialist (Remote in Bali) - Earn Up to PHP 36,700 Monthly with TTEC

Join TTEC, a global leader in customer experience solutions, and become part of a dynamic team that shapes exceptional customer journeys. As a Customer Experience Specialist, you’ll play a pivotal role in delivering outstanding service while working remotely from Bali. With a competitive salary of PHP 27,300 to PHP 36,700 per month, this is your chance to grow and excel in a supportive environment.

In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless experience for our clients. You'll use tools like Zendesk, Salesforce, and Microsoft Teams to manage customer interactions efficiently. TTEC is committed to fostering a culture of innovation and continuous learning, providing you with the resources and training needed to thrive.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, ensuring a high level of satisfaction.
• Resolve customer issues using Zendesk and Salesforce.
• Collaborate with team members to improve customer experience strategies.
• Monitor customer feedback and provide reports on customer satisfaction.
• Stay updated with industry trends and best practices in customer service.
• Participate in training sessions and continuous learning programs.
• Ensure compliance with company policies and regulations.
• Maintain a professional and courteous demeanor in all interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a similar role.
• Proficiency in English, both written and spoken.
• Experience with customer service software like Zendesk or Salesforce.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Familiarity with Microsoft Office Suite.

🛠️ Keahlian

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